Foundations Of It Service Management

Foundations of IT Service Management PDF
Author: Brady Orand
Publisher: Createspace Independent Pub
ISBN: 9781466231320
Size: 60.78 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 338

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Foundations Of It Service Management

by Brady Orand, Foundations Of It Service Management Books available in PDF, EPUB, Mobi Format. Download Foundations Of It Service Management books, The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.



Foundations Of It Service Management Based On Itil

Foundations of IT Service Management Based on ITIL   PDF
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087532288
Size: 68.45 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 410

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Foundations Of It Service Management Based On Itil

by Jan van Bon, Foundations Of It Service Management Based On Itil Books available in PDF, EPUB, Mobi Format. Download Foundations Of It Service Management Based On Itil books, Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!



Foundations Of It Service Management

Foundations of IT Service Management PDF
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087538448
Size: 17.52 MB
Format: PDF, ePub
Category : Education
Languages : ru
Pages : 318

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Foundations Of It Service Management

by Jan van Bon, Foundations Of It Service Management Books available in PDF, EPUB, Mobi Format. Download Foundations Of It Service Management books, In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the core books in the IT Infrastructure Library (ITIL). A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination. Since no single publication can have the answers to all the questions that arise in a field as multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. We expect that this book will fulfil a clear need, and it deserves not just to be read and studied, but also to be used wisely in practice.



Foundations Of It Service Management

Foundations of IT service management PDF
Author: itSMF - the IT Service Management Forum
Publisher: Van Haren Publishing
ISBN: 9077212582
Size: 74.42 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 233

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Foundations Of It Service Management

by itSMF - the IT Service Management Forum, Foundations Of It Service Management Books available in PDF, EPUB, Mobi Format. Download Foundations Of It Service Management books, This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.



Foundations In It Service Management Basierend Auf Itil

Foundations in IT Service Management basierend auf ITIL   PDF
Author: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087530594
Size: 75.54 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : de
Pages : 406

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Foundations In It Service Management Basierend Auf Itil

by Jan van Bon, Foundations In It Service Management Basierend Auf Itil Books available in PDF, EPUB, Mobi Format. Download Foundations In It Service Management Basierend Auf Itil books, Das Offizielles Handbuch für ITIL® v3! Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses maßgebende Handbuch seinen Platz auf den Bücherregalen und in den Aktenkoffern der Industrieexperten erworben, während sie ‘best practices’ innerhalb ihrer Organisationen einführten. Diese Version basiert sich auf ITIL V3. Als Leser werden Sie erfahren, dass dieses Buch alle Hauptaspekte des ITIL V3 Lebenszyklus-Ansatzes umfasst und diese kurz und verständlich beschreibt. Nicht nur diejenigen, die bereits mit der ITIL Version 2 vertraut sind, werden erfreut darüber sein, dass in diesem Buch sämtliche Prozesse separat aufgeführt und im Detail beschrieben werden. Auch für viele andere Leser macht es einfacher, auf die einzelnen Prozessaspekte zuzugreifen, die für Ihr Service Management Tagesgeschäft entscheidend sind. Dieses Buch umfasst: TEIL I: DER ITIL SERVICELEBENSZYKLUS Servicelebenszyklus: Konzept und Überblick Lebenszyklus-Phase: Service Strategy Lebenszyklus-Phase: Service Design Lebenszyklus-Phase: Service Transition Lebenszyklus-Phase: Service Operation Lebenszyklus-Phase: Continual Service Improvement TEIL II: FUNKTIONEN UND PROZESSE Einführung in Funktionen und Prozesse Funktionen und Prozesse in Service Strategy Funktionen und Prozesse in Service Design Funktionen und Prozesse in Service Transition Funktionen und Prozesse in Service Operation Funktionen und Prozesse in Continual Service Improvement



Itil It Service Management 100 Most Asked Questions On It Service Management And Itil Foundation Certification Training And Exams

ITIL IT Service Management   100 Most Asked questions on IT Service Management and ITIL Foundation Certification  Training and Exams PDF
Author: Gerard Blokdijk
Publisher: Lulu.com
ISBN: 0980459974
Size: 23.37 MB
Format: PDF
Category : Computers
Languages : en
Pages : 179

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Itil It Service Management 100 Most Asked Questions On It Service Management And Itil Foundation Certification Training And Exams

by Gerard Blokdijk, Itil It Service Management 100 Most Asked Questions On It Service Management And Itil Foundation Certification Training And Exams Books available in PDF, EPUB, Mobi Format. Download Itil It Service Management 100 Most Asked Questions On It Service Management And Itil Foundation Certification Training And Exams books, Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in ITIL IT Service Management roles and environments. There has never been a book like this. ITIL IT Service Management 100 Success Secrets is not about the long-winded ins and outs of ITSM. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful in ITSM. The Secrets are right here reach out and grasp Success with both hands.



Implementing Metrics For It Service Management

Implementing Metrics For IT Service Management PDF
Author: David Smith
Publisher: Van Haren
ISBN: 9087531141
Size: 64.82 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 202

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Implementing Metrics For It Service Management

by David Smith, Implementing Metrics For It Service Management Books available in PDF, EPUB, Mobi Format. Download Implementing Metrics For It Service Management books, This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.



Itil V3 Das Taschenbuch

ITIL   V3   Das Taschenbuch PDF
Author: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087531041
Size: 55.36 MB
Format: PDF, ePub, Docs
Category : Education
Languages : en
Pages : 182

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Itil V3 Das Taschenbuch

by Jan van Bon, Itil V3 Das Taschenbuch Books available in PDF, EPUB, Mobi Format. Download Itil V3 Das Taschenbuch books, Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.



Foundations Of Itil 2011 Edition

Foundations of ITIL   2011 Edition PDF
Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9087539231
Size: 68.48 MB
Format: PDF, Kindle
Category : Education
Languages : en
Pages : 474

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Foundations Of Itil 2011 Edition

by Pierre Bernard, Foundations Of Itil 2011 Edition Books available in PDF, EPUB, Mobi Format. Download Foundations Of Itil 2011 Edition books, For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement